Calling the Insurance Company
1
A: How may I help you?
B: I need to ask you something about my insurance.
A: What's your question?
B: Did you make any changes to my insurance?
A: What kind of changes are you referring to?
B: My premium isn't the same.
A: Is there a problem with your premium?
B: Did you guys raise my premium?
A: Yes, we did go up on the premiums.
B: Why wasn't I told of this change?
A: I apologize, and next time we will make sure to let you know.
B: I'd appreciate that.
2
A: What can I do for you today?
B: I am inquiring about my insurance.
A: What do you need to know?
B: I think my insurance was changed.
A: What changes were made?
B: I think there's a problem with my premium.
A: What's wrong with it?
B: It's higher than it was before.
A: I believe that the premiums did go up.
B: It would have been nice if I was notified of this.
A: I'm sorry about the inconvenience, and we'll notify you next time.
B: That would be nice.
3
A: What do you need?
B: I have a question about my insurance.
A: What are you wondering about?
B: Were there any changes to my insurance?
A: What do you think was changed?
B: My premium is different.
A: What's the problem?
B: I think that my premium went up.
A: We have raised the premiums.
B: You guys didn't think to notify everyone?
A: Next time we'll call and let you know.
B: Thanks for the favor.
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