Returning a Defective Item
1
Please install .
A: How may I help you?
B: I would like to return an item.
A: What are you returning?
B: I want to return this cellphone.
A: Is there a problem?
B: It's broken.
A: What exactly is wrong with it?
B: The phone turns off by itself.
A: That's fine, but do you have your receipt with you?
B: Yes, here it is.
A: I'll refund your money right now.
B: Thank you so much.
2
Please install .
A: How can I help you today?
B: I am returning something that I bought yesterday.
A: What would you like to return?
B: I'm returning a cellphone.
A: Was there something wrong with it?
B: It's defective.
A: What isn't working on it?
B: It keeps turning off on its own.
A: Alright, do you have the receipt?
B: I have it right here.
A: I'm going to take care of this and refund your money.
B: Thanks for your help.
3
Please install .
A: What can I do for you?
B: I need to return something.
A: What do you need to return?
B: I need to return this cellphone that I just bought.
A: What is wrong with it?
B: It isn't working properly.
A: What is the problem with it?
B: For some reason the phone cuts off by itself.
A: I see, and do you have your receipt?
B: Here you go.
A: I'll take care of this right now.
B: I appreciate your help.
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